What are the Dimensions and Weight of the Journal?
The journal is 5” x 8” x .75” and weighs 1 lb.
Last updated: June 21, 2018 06:36
Warranty: Does it have one?
Yes! We call it our “WANDRD MORE WORRY LESS” policy. The journals come with a limited lifetime warranty. For as long as you own the product, we will provide a warranty against defects in materials and workmanship.
It does not cover general wear and damage or by using the item for other than its intended purpose. Crowdfunding is an amazing tool that allows people to get their ideas off the ground. Kickstarter is not a store and our “reward levels” are the way that we say thank you for supporting us (and trust us, we are VERY grateful). Every dollar received from this campaign will go directly into making The Travel Journal a reality.
Last updated: June 21, 2018 06:58
Shipping: What do I need to know?
DOMESTIC: If you’re in the US, we’ll be shipping your package out of our Los Angeles fulfillment center using a ground service (USPS priority, FedEx or UPS depending on destination and shipment size). These packages will have tracking information that will work within the US.
INTERNATIONAL: Non-US orders will ship from one of our 2 international warehouses located in London, and Hong Kong. In order to save our backers costly duties and taxes, WANDRD is going to be importing all of our products into these countries prior to shipping them to you. This means that your shipments:
- Won’t require taxes or duties in the EU and HK (other countries may have applicable duties/taxes, please check with your customs office for specific details)
- Will arrive quicker and have a lower chance of getting held up in customs.
- May have tracking, but may not be guarenteed (depending on the particular post service, of which there are too many used to name). Most commonly for EU and Asian backers, Royal Mail International or Hong Kong Post will be used.
Note that we cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items contained in the shipment.
Last updated: June 21, 2018 06:56
Return Policy?
While all of our products are guaranteed for life, we unfortunately do not offer refunds or returns on items received as Kickstarter rewards.
Last updated: June 21, 2018 07:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.